How to return an item for an exchange or refund
June 07, 2023
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5 minutes
Can I return a Micro Scooter?
We offer a 28 day no quibble guarantee for all except our bespoke scooter ranges. If you have ordered a personalised scooter or a design your own these can only be returned if they are faulty on arrival.
How do I return a Micro Scooter?
Three easy steps: In parcel form, book free postage, your parcel arrives and is actioned at the warehouse.
Paper form in parcel: Flip over your paper delivery note that came with your scooter and note down your choice of full refund or exchange (and what you want to exchange it for). Without this note the warehouse team will simply refund.
To book your FREE Return please visit the correct web page for your location, fill in the pre-form and then go to postage booking page.
We use Royal Mail for UK Mainland returns and DPD IE for Irish orders.
Check that you have proof of postage when you drop your item to the relevant service. Royal Mail the post office can give you a proof of postage receipt . DPD IE you will have your parcel tracking number in an email as proof.
Lastly please wait for your Micro Scooters confirmation email. Your postage service will confirm once the parcel is back to the warehouse after which we'll unpack and process following your instruction within the parcel. Refund of monies will be released to your original payment method and can take up to 10 working days to show in your account. An exchange of goods usually takes 3-4 working days.
Does Micro Scooters offer free returns?
We offer a 28 day no quibble guarantee for all but our bespoke scooter ranges. If you have ordered a personalised scooter or a design your own these can only be returned if they are faulty on arrival.
Which Micro Scooters can I return?
You can return any scooter that has not been personalised or build to your specification. Any scooter from our Design your own ranges can only be returned if it is faulty on arrival.
Which Micro Scooters can I not return?
We are unable to offer returns on any scooter that has been made to your exact specifications. This includes any personalised or design your own scooter.
What is the Micro Scooters return policy?
We offer you a FREE 28 Day, no quibble return on any scooter or accessory with exception of items personalised or designed you your order and helmets where the swing tag and header card packaging have been removed.
Faulty Micro Scooter? How to return
Come and chat to us in the first instance. We can often find a quick solution to fix your issue and have you back up and scooting with an easy repair that you can do at home.
How to exchange a Micro Scooters product
Three easy steps: 1. Fill out returns form 2. Book free postage 3. Your parcel arrives back at the warehouse and the exchange is actioned.
The returns form is on the back of the paper delivery note that came with your scooter. Write down that you want an exchange and what you would like to exchange it for. If you do not add this handwritten note inside your parcel the warehouse team will just arrange a refund.
To book your free return please fill in the pre-form and then go to the postage booking page.
Check that you have proof of postage when you drop your item to the relevant service. Royal Mail the post office can give you a proof of postage receipt . DPD IE you will have your parcel tracking number in an email as proof.
We use Royal Mail for UK Mainland returns and DPD IE for Irish Orders.
Lastly please now wait for your Micro Scooters confirmation email. Your postage service will let you know your parcel arrived at the warehouse. We will let you know once the warehouse team have unpacked and processed following your instructions in your parcel. Exchange of goods usually takes 3-4 working days.
Visit our Returns page to start your return process.